Privacy Policy

1. Introduction

Green Signals is committed to respecting and protecting your privacy and complying with Data Protection Legislation including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

This policy refers to the GDPR and unless otherwise explicitly expressed, the GDPR refers to the UKGDPR pursuant to the Data Protection Act 2018, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019

This policy describes the personal data about you that we process and the legal basis for processing. It also describes your rights as a data subject.

2. About Us

“Green Signals” (and “we”, “us”, or “our”) refers to Green Signals Productions Limited (company number 15186670) with registered office at Hazelmere House, 262 Lichfield Road, Sutton Coldfield, England, B74 2UH.

Green Signals is the controller of all personal data processed about you during the provision of our services to you.

3. How we obtain your personal data

Any personal data that you provide to us by:

  • speaking to us in person;
  • filling in forms on our website https://www.greensignals.org;
  • corresponding with us by telephone;
  • corresponding with us by email;
  • corresponding with us via WhatsApp;
  • corresponding with us by letter.
  • Signing up to any of our Membership schemes that we may have in operation from time including, but not limited to, YouTube, Patreon and Spotify

4. The personal data we process about you

We process the following personal data about you:

  • Title
  • First name
  • Other names
  • Last name
  • Home address
  • Home telephone number and / or mobile telephone number
  • Email address
  • Information about how you use our products and services

If you receive emails from us and interact with them we collect:

  • Time you received the email;
  • time you opened the email;
  • device you used to open the email;
  • geographical location when you opened the email;
  • which parts of the email you interacted with.

If you use social media accounts which are registered using the same email address you have provided to us elsewhere our systems enable us to link your social media accounts to your account and so we will process:

  • Links to any social media accounts that you use.

5. Purpose of processing and the lawful basis for the processing

5.1. Purpose of processing

We process your personal data solely to provide you with any services you have signed up for and / or requested.

5.2. Lawful basis for processing

The lawful basis for processing your personal data is that you have given us your consent and / or that it is necessary for the performance of any contract for services that you we may have with you from time to time.

We also process your personal information for several legitimate interests, including managing all aspects of our relationship with you, to provide important updates to you and on occasion to inform you about new products and services we have developed that may be relevant to you and to help us improve our services and products.

Taking into account your interests, rights and freedoms, legitimate interests which allow us to process your personal data include:

  • to manage our relationship with you, our business and third parties who provide services for us;
  • to keep our records up to date and to provide you with marketing as allowed by law;
  • for statistical research and analysis so that we can monitor and improve products, services, websites and apps, or develop new ones;
  • to monitor how well we are meeting your expectations of our performance through feedback surveys;
  • to enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect our (or our customers’ or other people’s) rights, property or safety;
  • to exercise our rights, to defend ourselves from claims and to keep to laws and regulations that apply to us and the third parties we work with.

6. Sharing your personal data

We may share your personal data with:

  • Third parties where you have provided your explicit consent to the sharing of your personal data for a specific purpose or service;
  • Other organisations you belong to, or are professionally associated with, to confirm your entitlement to claim discounts on our services;
  • the police and other law-enforcement agencies to help them perform their duties, or with others if we have to do this by law or under a court order;

7. The operation of our Podcast, website and membership scheme

One of the features of our podcast, website and membership scheme is that we give ‘shout outs’ to those who listen to our programmes and then interact with us whether that be by email, text messaging, X (or any other similar platform we may use from time to time), YouTube, Spotify, any other podcast platform on which our shows are available or any other means of communication that we may use to engage with you from time to time.

These shout outs may include announcing the winners of our quizzes, identifying those individuals who choose to send us items of news or of general interest, who make public comments on the various platforms that we use for the dissemination and promotion of our shows and content, and leave us donations via YouTube “Super Thanks”. Shout outs may also include those who choose to sign up to our various membership schemes from time to time, each tier of which includes us thanking individuals for joining the membership scheme by either reading their name out or including it on a credits list or ticker on our videos.

By engaging with us in public forums, sending us emails, posting on social media or joining our membership schemes you give us consent to thank you or mention you by name on our shows unless you have made it explicitly clear that you do not wish to have your name mentioned in this way.

8. Processing of your personal data by organisations (Controllers) working with Green Signals

Green Signals partners with a small number of external organisations who are categorised as Data Controllers in their own right. As at the date of this version of our Privacy Policy, such external organisations are those involved with the operation of the Green Signals Membership Scheme.

The Green Signals Membership Scheme contains various levels, each level with a different membership price, and with some of the levels offering special offers through third parties such as complementary issues of magazines and periodicals. In taking advantage of such special offers, you are giving Green Signals explicit consent to share your personal data with the third party.

The third party should then share their own privacy notice with you at the point of their first contact with you once we have shared your personal data with them and in any event within 1 month of us sending the third party your personal data. The third party’s privacy notice should inform you of the processing of your personal data together with the lawful basis of such, as well as how to withdraw your consent.

9. Processing of your personal data by organisations (Processors) employed by Green Signals

Green Signals contracts with a small number of external organisations who are categorised as Data Processors and who provide us with specialist services. Data protection legislation obliges us to define precisely what such organisations are expected to do in a legally binding contract. An important part of these contracts is that it obliges our service providers to be as equally committed to the care and privacy of your personal data as we are.

We only employ organisations that make it explicitly clear that they comply with data protection laws and regulations.

The following categories of processors are currently used by Green Signals although we reserve the right, at our absolute discretion, to amend this list from time to time:

Category of Processor

Service Provided

IT Service Providers

We employ third party service providers to help manage our IT infrastructure. These companies have administrator access to those systems to enable their continuous and effective operation. We have contracts in place with them and can revoke their access if needs be.

Marketing and Advertising Agencies

We employ a number of third-party specialist providers (often by means of license) to help manage our advertising and marketing activity. These include email marketing providers and CRM system providers.

Finance System Providers

We utilise third party providers accounting and bookkeeping software and services to help manage our financial and management accounts.

10. Profiling and automated decision-making

  • We do not perform any profiling based on personal data that has a legal or significant effect.
  • We do not perform any automated decision-making involving personal data.

11. International Transfers

We will neither transfer nor process personal data outside the United Kingdom, nor will we permit personal data to be transferred or processed outside the United Kingdom, unless it is under one or more of the following conditions:

  • the territory into which the data are being transferred is covered by UK adequacy regulations;
  • the transfer is made under the unaltered terms of the standard contractual clauses issued by the European Commission for such purposes;
  • the transfer is made under the provision of UK binding corporate rules;
  • the transfer is made in accordance with one of the exceptions set out in Data Protection Legislation.
  • the transfer is made under International Data Transfer Agreement (IDTA) which is a contract that regulates and protects transfers of personal data between countries and / or the International Data Transfer Addendum (Addendum) which is an addendum to the new standard contractual clauses issued by the European Commission.

12. Marketing and preferences

We can only use your personal data to send you marketing material if we have your consent or a legitimate interest as described above.

If you consent (opt-in) to receiving marketing materials from us, you can remove that consent (opt-out) at any time by either, clicking on the ‘unsubscribe’ link that appears in all marketing emails we send. If you don’t want to receive texts from us you can tell us by contacting us at any time. Otherwise, you can always contact us to update your contact preferences.

13. Your Rights

You have the following rights concerning your personal data:

Right of access

You have the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to that personal data.

Right to rectification

You have the right to oblige us to rectify inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed by providing a supplementary statement.

Right to erasure (right to be forgotten)

You have the right (under certain circumstances, but not all) to oblige us to erase personal data concerning you.

Right to restriction of processing

You have the right (under certain circumstances, but not all) to oblige us to restrict processing of your personal data. For example, you may request this if you are contesting the accuracy of personal data held about you.

Right to data portability

You have the right (under certain circumstances, but not all) to oblige us to provide you with the personal data about you which you have provided in a structured, commonly used and machine-readable format.

 

You also have the right to oblige us to transmit those data to another controller.

Right to withdraw consent

If the lawful basis for processing is consent, you have the right to withdraw that consent.

Right to object to direct marketing

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of your personal data for marketing, which includes profiling to the extent that it is related to such direct marketing.

Rights in relation to automated decision making and profiling

We do not perform any automated decision-making based on personal data that produces legal effects or similarly significantly affects you.

14. Your right to lodge a complaint with a supervisory authority

If you wish to exercise any of your rights concerning your personal data, you should contact us at the address shown above. If you are not satisfied with the response you receive you have the right to lodge a complaint with the supervisory authority. In the United Kingdom this is:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

(t) 0303 123 1113

(e) casework@ico.org.uk